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Scientist Biology, Biotechnology - Account Management (m/f/d) Aldevron GmbH position in Germany

Scientist Biology, Biotechnology - Account Management (m/f/d)

Aldevron GmbH
Baden-Wurttemberg Full Time
Reference: ca7e7e6a2956

Account Manager,
Full Time – Aldevron Antibody Discovery, Freiburg

Aldevron:

Aldevron is a custom manufacturing organization that provides plasmid, protein and antibody development and production services. Headquartered in Fargo, ND with locations in Madison, WI and Freiburg, Germany we constantly look to innovate and advance life science through collaborative partnerships. Aldevron works with leaders in pharmaceutical, biotech and research institutions around the world to accelerate the development of drug, treatment and preventions for numerous diseases and genetic disorders. Our reputation for innovative solutions for our clients has allowed us to expand our organization and offerings in all service platforms.

Job purpose:

To strengthen our Account Management team at our Antibody Discovery facility in Freiburg, Germany, we are searching for communicative candidates passionate about Aldevron Antibody Services company products and the clients they serve. The main responsibilities of the Account Manager will be to support the Account Management and Client Relations team and will also act as a point of contact for clients. The Account Manager supports the account management team in terms of the key Account Management responsibilities including the triple constraint for projects, which are cost, time, and quality (the scope). The ability to adapt to the various internal administrative and productive procedures and to form close links with the sales and production team is essential in ensuring that the scope and above all, client satisfaction, can be realized.

The position will be based in Freiburg, Germany.
  • Possesses a thorough understanding of our capabilities and service processes.
  • Manages day-to-day operational aspects of a project and scope.
  • Collaborating with internal departments to facilitate client need fulfillment.
  • Keeping accurate records pertaining to quotes, sales orders and account notes.
  • Supporting regular updating of client accounts revenue forecasts in the Aldevron ERP System (NetSuite)
  • Communicating with clients to understand their needs and explain product value.
  • Communicating and building relationships with clients based on trust and respect.
  • Maintaining updated knowledge of company products and services.
  • Perform client updates to include software management, uploading data and timelines, sending updates to clients.
  • Provide explanations, data exchange and interpretation to clients.
  • Ensures project data and documents are complete, current, and stored appropriately.
  • Support the management of multiple key accounts in a fast-paced, team-oriented environment.
  • Resolving complaints and preventing additional issues by improving processes.
  • Other duties as required and/or assigned.
Knowledge:
  • In-depth understanding of biological (preferably immune biological) and/or biotechnological processes is required
Skills:
  • Ability to effectively communicate, both verbally and in writing
  • Fluency in German and English required.
  • Ability to establish and conduct clear and professional communications with coworkers and clients
  • High level of organization and ability to prioritize tasks and allocate resources to achieve company and client objectives
  • Self-motivated individual with the ability to prioritize work according to changing priorities, requests, or projects
  • Willingness to work in a demanding, client-focused environment and on occasion during hours outside the standard workday times
  • Demonstrate high ethical standards and trustworthiness
  • Desire to work in a team-orientated Client Relations environment and trust colleagues
  • Willingness and passion for continual contribution to process improvement
  • Excellent computer skills, particularly in Microsoft Excel
We are in a landmark moment in the history of life science, and Aldevron is at the center of it. With our commitment to quality, we provide career opportunities that allow employees to grow and succeed, while helping make everybody's lives better.

In this context we offer you an interesting task along with a good salary with a bonus system and an open and friendly working environment that fosters learning and growth. Moreover, employees in Freiburg can enjoy working and living at a particularly attractive location with a wide variety of recreational opportunities.
Apply online

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